Crucial Conversations sets up a blueprint to follow anytime you are in, or about to be in, a conversation where the stakes are high, opinions differ, and emotions are not neutral.
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Decision Making
I don’t remember meeting anyone who ever said, “I’m tired of making so many good decisions.” If I did, I was probably too busy hating them to remember anything else they said.
Over my lifetime, I've heard some version of the following concerning good decision making...
Being “caught in the act” may not trigger great memories for most of us. However, it really just depends on what we are caught in the act of doing, right?
I’m talking about catching people in the act of doing something RIGHT. You’ve heard it before, “What is rewarded is repeated."
When you catch someone in the act of doing something right, say something. You can do this in the home, office, ball practice, church, vacation, restaurant, etc.
It’s a pretty simple plan, actually...